At the customer`s request, Microsoft can access the customer`s system through a remote call to analyze problems. Get first-class productivity applications and advanced security, compliance, language, and analytics capabilities for your business. Where the customer`s volume license agreement covers the product terms, product list, or PUR for the definition of managed qualified devices, the following terms apply. The customer “manages” any device over which it directly or indirectly controls one or more operating environments. For example, the customer manages each device: most of the sa benefits are available in each product pool, as described in the table below. Active SA for each qualified product qualifies the customer for the benefits listed in the table below. Some benefits are granted on the basis of the customer`s SA expenses for a number of qualifying products within a pool. . . .